Is it safe to shop from sg Luxury Watch ?
We are a trustworthy and experienced online store that values the safety of our customers. We will give you the tracking number for your order right after you buy it. Plus, our privacy policy keeps all your personal info secure on our website.
Do you offer a warranty on products? How long is the warranty period?
Yes, our warranty period is 2 years for the Swiss Grade watches.
If you have any problems with your order, please contact us at sgluxurywatchcso@gmail.com with your order number and the email you used to order. Our consultants will help you as soon as possible.
Can you send me pictures of the desired model?
Yes, you can send us the link, pictures, or full name of the watch via email or Telegram to request more pictures and videos of the products.
Will you restock items indicated as ‘out of stock’?
Yes, we will restock items that are out of stock. Please keep checking our website for updates. You can also subscribe to our newsletter to receive notifications about new arrivals and restocks.
Can I get a discount coupon?
Yes, you can get a discount coupon on seasonal discounts. Sign up for our email newsletter to get notified about any upcoming discounts.
Is it legal to buy replicas?
Yes, it is legal to buy replicas in many countries, depending on the laws of each country. Some countries that are legal to purchase replica watches are the United States, Canada, Australia, Ireland, France, Switzerland, Netherlands, Germany, and Italy. Please remember that laws can change and we advise you to check your local laws before ordering.
Does sg Luxury Watch have a retail storefront?
No, sg Luxury Watch does not have a retail storefront.
Best way to order from sg Luxury Watch Shop’s online shop easily. Our website is easy to navigate and provides detailed information about products. You can also contact our customer support team if you have any questions or need help with the ordering process. Our team is available to help you 24/7 via Telegram (@ChloeCloudy)
Do you deliver to my country?
Yes, we deliver worldwide.
What is the quality of your watches?
Are replica watches accurate as authentic watches?
What materials do you use for the watch dials?
How long do replica watches last?
What is the watch case made of?
Most of our watches are made of stainless steel, which is scratch-resistant and highly durable.
Can a replica watch be repaired?
Yes, replica watches can be repaired. If you find that your watch is not working properly, you can contact our customer support.
What is the difference between Swiss and Japanese Movements?
Swiss movements are known for their precision, accuracy, and long lifespan, making them the highest-quality movements in the watch industry.
Japanese movements are also accurate and reliable, and are quartz-based, battery-powered, and require little maintenance. Japanese movements are more economical, making them a popular choice for budget-conscious buyers.
Does the watch come with the original box and papers?
Yes, the watch does come with the original papers, however, the box needs to be ordered separately for an additional cost.
What type of glass do you use in watches?
We use sapphire crystal glass in all our watches. The sapphire crystal is scratch-resistant and highly durable.
Can you source a specific watch for me?
Yes, we can source a specific watch for you if you provide us with the specifications and model information.
Do you accept customization? What should I do if I have a thick or thin wrist?
Yes, we do accept customizations. Please contact our customer support team at sgluxurywatchcso@gmail.com and provide us with your wrist size, model specifications, and any other relevant information.
Do chronographs function in models?
Yes, the chronograph functions in our models are guaranteed to be working. We test each watch before it is shipped to ensure that all functions are working correctly.
Are the watches water-resistant?
Yes, all our watches are water-resistant up to a certain depth depending on the model. Please ask your consultant for more information on the water-resistance level of each watch.
Do the watches have ceramic bezels?
Yes, some of our models come with ceramic bezels. This material is known for its durability and attractive look. It’s also resistant to scratches and other damage.
What payment methods do you accept?
We accept payments via VISA, Mastercard, Crypto Payments, and other secure payment methods. We also accept bank transfers and wire transfers. For more information, please contact our customer support team at sgluxurywatchcso@gmail.com or Telegram (@ChloeCloudy)
Can I Pay with my VISA / Mastercard?
Yes, you can pay with your VISA or Mastercard with additional fees incurred
How are VAT and import duties handled?
VAT and import duties will be handled by sg Luxury Watch and the cost is included in the price of the watch you will order.
How is sales tax handled?
Sales tax is handled according to the applicable laws and regulations of the country in which the order is being shipped.
How do I use a discount code?
To use a discount code, simply enter the code in the “Coupon Code” field on the checkout page and click “Apply”. The discount will then be applied to your order.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our customer support team at sgluxurywatchcso@gmail.com or Telegram (@ChloeCloudy) for more information about the discounts we offer for bulk orders.
Do you offer a loyalty program?
We are currently working on our loyalty program. Stay tuned for more information!
How long does it take to prepare the watch for a ship?
It takes us 24-48 hours to prepare the watch for shipping.
How long is the shipping time?
Shipping takes 5-10 business days.
Will I receive a tracking number?
Yes, you will receive a tracking number after your purchase is shipped out from our warehouse.
What if my package is held at customs?
If your package is held at customs, we will pick up the package from there. We will send you a new watch as soon as possible, however, this is a very rare case.
What is the shipping fee?
The shipping fee varies on where are you in the world. For Singapore, one flat fees of $18.00 OR Free Delivery if order is more than SGD$400
Do you offer free shipping?
Yes, we offer free shipping on orders over $400 to many countries. For more information, please contact our customer support team at sgluxurywatchcso@gmail.com or Telegram (@ChloeCloudy)
Can I buy a watch from your website as a gift?
Yes, you can buy a watch from our website as a gift. We offer gift wrapping services and engraving services for an additional fee. Please contact our customer support team at sgluxurywatchcso@gmail.com or Telegram (@ChloeCloudy) for more information.
When will I get my watch after ordering it?
You will have your watch in 5-15 days, depending on the workload of the shipping companies.
Can you ship to a different address than the billing address?
Yes, we can ship to a different address than the billing address. Please provide us with the new address in the order notes when you place the order.
Where can I view my sales receipt?
Your receipt has been sent to the email address to which you completed the order. You can also request an invoice from our support team at sgluxurywatchcso@gmail.com or Telegram (@ChloeCloudy)
What is the best way to contact you?
The best way to contact us is via email at sgluxurywatchcso@gmail.com and Telegram (@ChloeCloudy)
I’ve received my watch. How can I thank you?
Thank you for your purchase! We are glad to hear that you have received your watch. You can always leave a review on our Google account, Trustpilot, or Instagram account to let us know how you feel about the product and service. We value your opinion and look forward to hearing from you.
Why the watch did not move when I get it?
It is possible that the watch was not wound up when it was packaged. To get it started, you can wind the crown clockwise for about 20-30 turns until you feel some resistance. If the watch still does not move, please contact our customer support team at sgluxurywatchcso@gmail.com and they will assist you with the issue.
What is the best way to take care of my watch?
The best way to take care of your watch is to keep it away from water, dust, and dirt. Make sure to clean your watch regularly, and if possible, have it serviced and checked by a professional watchmaker every few years.
Still have questions?
We’re here to help you. Please contact to our helpful consultants.
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FULL GUIDE TO LUXURY
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